Exchange Policy

An exchange replaces a toy from Reddy Toys Store with another toy from the same shelf. It is available for 7 days after delivery or counter collection. The return conditions apply to the toy you send back: unused, complete, and matched to an order number, unless the original arrived damaged. Money differences are handled with the Refund Policy.

When an exchange makes sense

The usual reason is the age on the ticket. A bee bought for a child who has already moved on to the post van, or a bronze cart bought for a shelf when the household wanted the wooden engine, can be swapped if the first toy is unused. Tell us the child’s age in the message if you want a suggestion. We will only suggest a toy that is actually on the shelf that week.

How to ask

Use the contact page with the order number, the toy you have, and the toy you want. Wait for the confirmation call before you dispatch the first toy. We will say whether the replacement is in stock. If it has sold, we offer another toy at a similar price or a refund of the original. We do not start an exchange for a toy we cannot see in the shop.

Price difference

• If the new toy costs more, you pay the difference in cash when the replacement arrives, or at the counter if you swap it in person. The original delivery charge is not charged again.
• If the new toy costs less, we refund the difference by UPI or bank transfer to the name on the order, within 7 days of receiving the first toy in acceptable condition. We do not refund in cash by courier.
• If the prices match, nothing further is payable. A replacement for a toy that arrived damaged is sent without a new delivery charge even if the original order was under ₹499.

Damage and the same toy again

If the toy arrives broken or incomplete, we replace it with the same toy when we have another. You send the faulty one back as the return policy describes, with photographs. If we do not have the same toy, you choose another toy on the shelf or a refund of what you paid for that piece. A second copy that also arrives broken is not exchanged again. We refund that line in full, including a share of the delivery charge if the whole order is coming back.

One exchange, then a return

Each order may be exchanged once. If the replacement is also the wrong age and is still unused, use the return policy within 7 days of the replacement’s delivery and take a refund. We do not run a chain of swaps. A toy that has been played with cannot be exchanged on the ground that the child grew tired of it.

At the counter

If you are in Hyderabad, bring the unused toy and the order number between 11 and 8, except Tuesday. We swap it on the spot when the other toy is on the shelf, and we settle any price difference in cash. The 7-day limit still applies.