Refund Policy

Reddy Toys Store takes payment in cash, at the door or at the counter. A refund is money we pay back after that cash has been received. This page says when that happens, how much, and how it is sent. It sits with the Return Policy. If the toy never qualified for a return, it does not qualify for a refund.

When nothing has been paid

Checkout does not charge a card. If we cancel an order before dispatch because the toy has sold, because we cannot reach you, or because you ask us to cancel on the confirmation call, you have paid nothing and there is nothing to refund. The same is true if you refuse a correct, undamaged parcel at the door. A hold at the counter until the next evening is not a payment. If you do not collect it, the toy goes back on the shelf.

When we refund the toy

• You returned an unused toy within 7 days and we have checked it against the return policy.
• The toy arrived damaged, incomplete, or different from the order, and you chose money rather than a replacement.
• We confirmed the order, you paid on delivery, and the toy you received cannot be put right by an exchange because we no longer have a suitable piece.

The refund is the price of that toy on the order. If you return one toy from an order of two, we refund that toy’s price only.

The delivery charge

If you return an unused toy because you changed your mind, we do not refund the ₹49 delivery charge. If every toy in the order comes back because of a fault on our side, or because we sent the wrong toy, we refund the delivery charge as well. If the original order qualified for free delivery, there is no delivery charge to return. A replacement sent for a faulty toy does not create a new delivery charge.

How the money is sent

Within 7 days of accepting the return at the counter, we send the refund by UPI or by bank transfer. The account must be in the name on the order. We do not pay a different person, and we do not send cash back with a courier. Put the UPI ID or the account number, IFSC, and account name in the contact message when you ask for the refund. If the details are wrong and the transfer fails, the 7 days start again when you send details that work.

We will tell you the reference number of the transfer on the phone. Keep it with the order number.

Partial orders and exchanges

If an exchange is for a cheaper toy, the difference is refunded the same way, within 7 days of the first toy arriving back in acceptable condition. If you paid the courier for a more expensive replacement, that extra cash is not refunded unless the replacement itself is returned under the return policy.

What we will not refund

• Wear from play, washed felt, or a bronze cart damaged by polish or water.
• A return sent after 7 days, unless we agreed more time because our pickup was late.
• A courier you hired yourself without asking us.
• A toy we sent back to you because it failed the return check, unless you then refuse that second delivery. In that case the toy stays with us and there is still no refund, because the return was not valid.