Return Policy

You may return a toy bought from Reddy Toys Store within 7 days of the day it was delivered, or of the day you collected it at the counter. This page is the whole return rule. Refunds of money already paid are in the Refund Policy. A different toy instead of money is in the Exchange Policy.

How to start

Write from the contact page before you send anything. Give the order number, the toy’s name, and the reason. We answer on a shop day, 11 to 8, except Tuesday, and we tell you whether to wait for a pickup or to bring the toy to Sultan Bazar.

Do not hand a toy back to the delivery courier on the doorstep unless we have agreed that in the same conversation. A refused delivery of an undamaged toy is not a return. You have not paid, so there is no refund to make, and the order is simply cancelled.

What we accept

• An unused toy, within 7 days, with the order number. If we sent brown paper, send the toy back in it or in something equally sturdy. The string, the loose block in the post van, and any bead on the pull cord must be in the parcel.
• A toy that arrived with a wheel that will not turn, a missing part, or breakage from the journey. You may open the wrap to find that. Photograph the fault before you pack it again, and describe it in the message.
• A toy that is not the one named on the order. Say what arrived, and keep it unused until we tell you where to send it.

What we do not accept

• Paint chips, scuffs, or a loosened joint after a child has played with the toy. The product pages say painted wood wears. That is use, not a fault.
• Felt that has been washed, soaked, or left in the rain. Felt is brushed, not laundered, and water marks cannot be undone.
• A bronze cart that has been polished, oiled, or left damp. The patina is the object. We also do not accept it as a return from a household that bought it for a child under the age on the ticket and then changed their mind after use. Unused, within 7 days, is still allowed.
• A toy returned after 7 days, unless we agreed a longer window in writing because the fault was ours and the pickup was delayed on our side.
• A toy sent back without an order number and without a message, so we cannot match it to a sale.

Pickup and the counter

Inside India we arrange one pickup from the delivery address, or you may bring the toy to the counter during opening hours. Pickup of a change-of-mind return is included. We do not ask you to pay a second delivery charge to send a faulty toy back. If you choose a courier of your own without asking us, we refund the toy only after it arrives in an acceptable condition, and we do not refund the courier you hired.

After it arrives

We check the toy against this page within two shop days of receiving it. If it qualifies, we follow the refund policy or, if you asked, the exchange policy. If it does not qualify, we call you. You can collect it from the counter within 7 days, or we send it back to the delivery address and the outbound postage is yours to pay in cash on that second delivery.